The Redmi Note 8 is a strong contender for being one of Xiaomi’s best-selling devices ever, in terms of sheer sales volume. For some reason, however, the phone isn’t being awarded the priority one would expect to come with such a badge.

Xiaomi began sending out the Android 10 update as far back as last year, with the MIUI 12 rollout starting back in April. The Redmi Note 8 remains in the cold, though, and has received neither Android 10 nor MIUI 12. While Xiaomi has a history of neglecting select devices—look no further than the Mi Mix 3 5G—this is the first time a high-profile, commercially successful device is getting a treatment like this.

Owners of the phone have good reason to be peeved—assuming comments on our forums are anything to go by. After all, the Redmi Note 7 has received both MIUI 12 and Android 10. That’s logical, one would assume. The older phone getting updates first, that is. Well yes, but actually no, as the Redmi Note 9 already got the Android 10 update weeks ago. Xiaomi seems to have skipped the Redmi Note 8 entirely. It’s peculiar really, as the Redmi 8, Redmi 8A, and Redmi Note 8 Pro have all received Android 10 too.

Again, we’re not sure why this is the case. As far back as May, there were already reports of Xiaomi working on an Android 10 build for the phone. Supposedly, that build was buggy and had to be scrapped. Since then, there’s been no concrete information. A tentative ETA indicated an early August rollout but we’re already past that and there hasn’t even been a stable beta. Word on the grapevine claims the phone could get the update in October. Fingers crossed.