Qantas' 2027 restructuring targets finance and marketing staff

Qantas Airways' restructuring, which kicks off in the middle of 2027, will primarily impact employees in finance, procurement, human resources and marketing departments. The airline aims to modernise outdated systems and embed artificial intelligence to boost operational efficiency. The plan includes moving many back‑office roles to India under the Accenture partnership and gradually introducing automation to reduce repetitive work. Vanessa Hudson said the airline spends more than one billion Australian dollars each year on technology but continues to rely on a sprawling suite of old applications that are costly to maintain. Qantas has said it will speak with employee unions and seek to place displaced workers in alternative positions wherever possible.