SCORES 2.0 streamlines complaint resolution with 21‑day response rule

Under the upgraded SCORES 2.0 framework, each complaint is automatically routed to the relevant market participant, which is required to issue an Action Taken Report (ATR) within 21 days. If the investor is not satisfied, a first‑level review can be requested within 15 days, followed by a second‑level review after another 15 days, at which point SEBI steps in directly.