Youth and Women Lead Call Volume on Tele‑Manas Service, Ministry Reports

Analysis of the call‑record data shows that the majority of users – 73.2 percent – belong to the 18‑45 age group, encompassing students, young professionals and working‑age adults. Their concerns range from emotional distress, anxiety, stress related to examinations or workplace pressures, to relationship issues and sleep disturbances.

Women, in particular, have embraced the platform, making it easier to obtain support without leaving the house. The ministry notes that the anonymity and convenience of a phone‑based counselling session have been decisive factors in encouraging women to reach out.

In addition to direct counselling, Tele‑Manas links callers to specialised services when required, ensuring a seamless continuum of care.