Air India’s flight AI138 from Milan to New Delhi was unexpectedly cancelled on October 17th due to a persistent technical issue with the Boeing 787-8 Dreamliner. This decision, made to ensure the utmost safety of over 250 passengers and crew, left travelers stranded at Milan airport. The airline has since apologized for the significant disruption, emphasizing that passenger well-being remains its top priority. Affected passengers are being rebooked on flights departing on or after October 20th, with arrangements for accommodation and meals provided. However, limited hotel availability near the airport has caused some inconvenience. In a specific instance, a passenger with an expiring Schengen visa was rerouted on another airline to meet their visa deadline. This incident highlights recent technical challenges with Air India’s Dreamliner fleet, prompting the airline to review and enhance its operational procedures to prevent future disruptions and improve the overall passenger experience.
