Fake Health Insurance Call Centres Exposed in Mumbai; 12 Suspects Nabbed

Mumbai’s law‑enforcement agencies have uncovered a network of three sham call centres that exploited health‑insurance policies to conduct online fraud, culminating in the apprehension of 12 individuals.

The case originated from a grievance filed on June 22, 2026, after a victim was approached by callers claiming to be employees of an HDFC Ergo health‑policy office. The fraudsters promised a "no‑claim bonus" and a payout of ₹1,53,825, coaxing the victim into revealing credit‑card details. The stolen data was then used to illicitly withdraw ₹3,43,700 via multiple online transactions.

Technical tracing by the Go‑vandi cyber team pinpointed the operation to a location inside Kohinoor City Mall, Kurla West. Police raids at the site resulted in six arrests and the confiscation of computers, laptops, routers, mobile phones, assorted SIM cards, and a scripted program designed to capture card information.

During subsequent remand hearings, the detainees disclosed the identities of three additional participants who supplied customer databases and SIM cards. Police acted on this intelligence, raiding a dwelling in Asalfa Village and a second premises within Kohinoor Mall. Both locations yielded full call‑centre infrastructure and led to further arrests, bringing the total to 12.

Seized material includes 29 PCs, 5 laptops, 15 mobile phones, 3 routers, 15 SIM cards, the illicit script, and 28.05 grams of gold, collectively valued at around ₹17,18,200. Preliminary evidence indicates the gang’s scheme also targeted health‑insurance holders in other Indian states.

Authorities urge the public to remain vigilant: never share banking credentials, card numbers or OTPs with anyone claiming to be a health‑insurance official offering policy closures, refunds, or bonuses. Suspicions of cyber fraud should be reported immediately to the 1930 helpline or the nearest police station.