From Paper Files to Pixels: How E‑Jagruti Is Transforming India’s Consumer Courts

The launch of the E‑Jagruti platform on 1 January 2025 marked a decisive shift from traditional, paper‑heavy consumer courts to a streamlined, digital ecosystem. By fusing four legacy systems – OCMs, e‑Dakhil, the NCDRC CMS and Confonet – into a single AI‑backed portal, the government has created a paper‑less environment where cases are filed, examined and resolved online.

Prime Minister Narendra Modi, in a recent X post, highlighted the platform’s ability to digitise the entire grievance process, from the consumer’s initial complaint to the final order. The post referenced a write‑up by Consumer Affairs Minister Pralhad Joshi, noting that after wide‑ranging stakeholder feedback, E‑Jagruti was fine‑tuned to meet the expectations of a digital‑first economy.

The platform’s impact is measurable. More than 229,000 complaints have been entered into the system, and 207,000 issues have been settled, delivering a 90.75 % overall disposal rate. The digital interface also enables NRIs to pursue redressal without setting foot in India, thereby expanding the reach of consumer protection.

Statistical data from FY 2025‑26 reveal that the consumer commissions processed 165,000 new cases and concluded 152,000, raising the disposal ratio to 92.3 %—an improvement on the 89.47 % achieved in the previous fiscal year. In the quarter ending March 2026, 38,944 fresh disputes were recorded, with 34,600 resolved, resulting in an 88.84 % clearance rate, better than the same quarter of FY 2025.

The evolution from physical files to an AI‑enhanced digital dashboard illustrates how technology can accelerate justice delivery, cut administrative costs and enhance transparency for consumers across the nation.