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A New York law firm has initiated legal action against Delta Air Lines and United Airlines, alleging that the airlines misled passengers. The core of the complaint revolves around the issue of passengers paying a premium for window seats, only to find a wall in place of a window. The firm represents passengers who claim they would not have chosen these seats, nor paid extra for them, had they known there was no window. The airlines have not yet commented on the matter.
The Greenbaum & Olbrantz firm stated that they received complaints from passengers angered by the situation. They believe they have been harmed and wish to participate in the lawsuit. The firm noted that most Americans travel on these airlines at some point, with many desiring and willing to pay extra for a window seat.
The lawsuit against Delta Air Lines highlights the case of a New York resident who purchased a seat in row 23 on a flight to California. Upon reaching row 23, the passenger discovered a blank wall instead of a window. The individual stated that they received no warning about the lack of a window during seat selection. While Alaska Airlines and American Airlines also sell windowless seats, they provide customers with information about the absence of a window during seat selection. The lawsuits allege that United and Delta Airlines were aware of the complaints about windowless seats on social media yet continued to charge extra for these seats.
