An elderly woman, who had already booked wheelchair service at Delhi Airport, did not get service. As a result, he tried to walk with the help of a relative, but fell and is currently admitted in ICU. There is a possibility of bleeding in his brain, due to which he is being monitored. The woman’s family informed that she had to wait for an hour for a wheelchair, while she is a widow of a respected Lieutenant General. On not getting help, he tried to walk and fell near the airline counter.
https://twitter.com/parulkanwar/status/1897747832183947329?t=hmbrax3kqcetgapyin-3za&s=08
Did not give the first aid on falling
Parul Kanwar, granddaughter of the elderly woman, has alleged that her grandmother was not given any first aid at the airport. When his grandmother’s lips were bleeding and head injury, after a long time, a wheelchair was made available to him. Despite this, he was climbed into the aircraft without treatment. The family says that he has been in the ICU for the last two days and symptoms of weakness are visible in the left part of his body. Expressing his anger on the social media platform X, Kanwar wrote, ‘You treated my grandmother very badly and did not respect him. You should be ashamed.
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Wheelchair did not get wheelchairs despite booking
Parul said that the family had already booked wheelchairs for flight from Delhi to Bangalore on March 4. But on arriving at the airport, the wheelchairs were not provided, despite requesting several requests from Air India employees, airport help desk and other airline staff several times. He wrote that in the absence of alternative, the old woman had to walk on the three parking lane of T3 New Delhi with the help of a family member. She managed to enter the airport, but still did not get any help. Finally, his position deteriorated and he fell in front of Air India’s premium economy counter, but no one helped him.
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Medical assistance found in Bangalore
The granddaughter alleged that the elderly woman did not get any first aid after falling and she tried to get medical aid himself. After the incident, wheelchairs were made available and later the elderly woman was offered on the aircraft. The crew provided ice packs and arranged for medical assistance on landing in Bangalore, where he was installed two stitches. He wrote, ‘I am writing this sitting in ICU today. They have been kept under monitoring for two days for potential brain bleeding.
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Air India replied
The family has filed a complaint against the Directorate General of Civil Aviation (DGCA) and Air India and now they are waiting for further action. Reacting to Parul’s post, Air India said, ‘Dear Ms. Kanwar, we are sad to see this and we wish Ms. Pasricha for a quick health benefit. We want to call to discuss the matter and request you to share your contact number and convenient time through DM. ‘
